We are absolutely estatic to have been crowned with one of the eight Cisco/Real Business Customer King Awards, recognising excellent customer service and engagement! 

The judges were impressed by the lengths that we go to to try and make a holiday genuinely family friendly.  Among other things, the judges liked:

•The idea of having a team of mums to inspect and make sure that the properties are safe and properly equipped for families with young children
•The sheer depth of information on every single property
•The fact that mums and dads can make an informed decision about which holiday property to choose
•The extensive list of child-friendly kit available, from plastic crockery to dressing up boxes and electric plug socket covers, while parents can enjoy the benefits of on-site baby-sitting, home cooked meals and spa treatments
•The level of advice on how to travel with children
•The personalised short lists of properties based on a customer’s exact needs.

Unsurprisingly, I am beside myself with excitement and pride!  From the beginning I wanted Tots to Travel to enable parents to have exactly the holiday they need, without all the usual stress that goes along with it.  And what we aim to do every day is to blend the best of the internet with good old fashioned customer service.  As a mum of 3 (including a 6 month old baby) I'm a pretty harsh judge when it comes to customer service and I know what it takes to plan a holiday.  I know what sort of service I'd like to receive so I'm thrilled that all our hard work has been recognised!

We regard our feedback as crucial to our development so we ask every customer to review their holiday, 91% of Tots families (2009) rated their holiday as 'absolutely fabulous' or 'great' which is a great achievement, especially for the travel industry. 

...and Real Business’ Charles Orton-Jones said that we were "a perfect example of a company that places its customers at the heart of its business; every action, decision and service is completely tailored to their customer’s needs making them an extremely worthy Customer King. They have taken a serious problem for parents across the country and offered a unique service to take the headache out of travelling with small children – it’s simple and very effective.”  Yeah!

This is the latest award to add to the glass cabinet but I have to say that it is the MOST exciting!  I am particularly thrilled because it recognises how hard my whole team work.  From the mums on the ground who physically go to see the properties to my team here in the UK who speak to the families who book with us and of course to the houseowners themselves who have helped us create a range of properties that are the real deal when it comes to safe, genuinely family friendly holiday accommodation. 

And of course a massive thank you to the mums and dads who have trusted us with their precious family holiday - it's not a responsibility that any of us take lightly so carry on telling us what you think and what you want, we love to hear from you!

Well done to everyone!

If you'd like us to help you find the perfect holiday for your family, you can always contact us on 0845 26 941 26 or enquiries@totstotravel.co.uk. Do get in touch, we love to hear from you!